The CustomMade Guarantee
We know that buying an engagement ring, or any piece of fine jewelry, can be a little nerve-racking.
Our team takes every step possible to ensure that your piece is perfectly crafted and exactly what you want. We also offer warranties and policies to ensure you’re covered in the event that you find anything less than satisfactory.
Warranty Overview
We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.
The CustomMade Satisfaction Guarantee
If you aren’t thrilled with your custom jewelry when you receive it, we’ll modify or remake it for free.
Diamond Price Match Guarantee
We’re confident in our industry-leading diamond guidance and pricing. If you find a diamond for sale for less somewhere else, we’ll match the price or set it for free!
Lifetime Manufacturer Warranty
We guarantee our workmanship and take responsibility for any structural defects.
Certificate of Authenticity
All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement.
Accent Stone Loss Warranty
If any small accent gems (<$100 value) break or fall out of their settings in the first year after we create the ring or within a year of us performing maintenance on the ring, we’ll replace them free of charge.
